Shipping policy

Shipping Policy

Mahina currently operates exclusively as an online store. We do not offer in-person shopping, collections, or drop-offs.

Shipping

Mahina uses BobGo and its network of courier partners for deliveries throughout South Africa.

Free shipping is available on orders over R1,499. Orders below R1,499 will be charged a shipping fee at checkout.

Please note that certain rural, remote, or outlying areas may incur an additional courier surcharge. Should this apply to your order, we will contact you before dispatch.

Order Processing

We aim to process and dispatch all orders within 3–5 business days of receiving your order.

During promotional periods, sales events, public holidays, or periods of high order volume, dispatch times may be slightly extended.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information so that you can follow the progress of your delivery.

Delivery

All orders are delivered door-to-door to the delivery address provided at checkout.

It is the customer's responsibility to ensure that all delivery information supplied is accurate and complete. Mahina cannot be held responsible for delays or failed deliveries resulting from incorrect delivery information.

While we will make every reasonable effort to ensure your order is delivered within the estimated timeframe, delivery times are dependent on courier networks and may occasionally be affected by circumstances beyond our control.

A delivery will be considered complete once the parcel has been delivered to the address provided and recorded as delivered by the courier.

Order Issues

Please inspect your order upon delivery.

If your parcel appears to have been opened, tampered with, or damaged during transit, please notify the courier immediately where possible and contact Mahina as soon as possible at mahinalocal@gmail.com.

Any issues relating to damaged, incorrect, missing, or incomplete orders should be reported within 7 days of delivery.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us at mahinalocal@gmail.com as soon as possible.

Mahina will investigate the matter directly with the courier partner and will follow the courier's claims process and timeframes. We will keep you updated throughout the process and work towards the most appropriate resolution.

Exchanges

Customers are responsible for all courier costs associated with exchanges.

The exchange courier fee is R240, which includes collection of the original item (R120) and delivery of the replacement item (R120).

Where an item is found to be faulty, damaged, or incorrectly supplied, Mahina will cover the reasonable courier costs associated with resolving the issue.

Stock Availability

While every effort is made to maintain accurate stock levels, products may occasionally become unavailable after an order has been placed.

Should an item become unavailable, we will contact you as soon as possible to arrange either:

•⁠  ⁠A suitable alternative product (where available), or

•⁠  ⁠A full refund of the unavailable item.