Shipping policy

Mahina uses BobGo as their courier service for South African deliveries. Cost of delivery is not included in total price during checkout. Free shipping is available throughout South Africa for orders above R1200. Orders under R1200, will be charged for delivery across South Africa. There may be an excess surcharge added to orders to extremely rural and remote areas.

We aim to have your order processed and out the door within 3 to 5 days of receiving your order.

If you are interested in tracking your order, once it is shipped, you will receive an email providing you with shipment details including the date of shipment and any tracking details.

Door to door deliveries are sent to the supplied address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as possible and exchange for an alternative product or refund any payments within 30 days after date of such notification.

A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.

It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.

Such complaints and claims must be brought to the attention of Mahina by emailing us at mahinalocal@gmail.com

If there is a parcel that is lost, Mahina is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Mahina to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.