Refund policy
Refund Policy
Returns
As we are now in our final closing sale, all sale purchases are final.
We do not offer refunds for change of mind on sale, clearance, promotional items, gift cards, or custom orders.
If you contact us before your order has been dispatched, we may be able to cancel your order and issue a refund at our discretion.
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible so we can assist you.
Exchanges
Due to our closing sale and limited remaining stock, exchanges are available for size only and are strictly subject to stock availability.
To be eligible for a size exchange:
- Your item must be unused, unwashed, and in its original condition.
- You must contact us within 14 days of delivery.
- Customers are responsible for the exchange courier fee of R240, which includes collection of the original item (R120) and delivery of the replacement item (R120).
- We cannot guarantee that your preferred size or colour will still be available.
- Once a size or colour is sold out, it cannot be restocked.
Sale, clearance, promotional items, gift cards, and custom orders are not eligible for change-of-mind exchanges.
Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is faulty, damaged, or if you have received the incorrect product.
Where an item is found to be faulty, damaged, or incorrectly supplied, we will work with you to resolve the issue as quickly as possible. If required, Mahina Local will cover the reasonable courier costs associated with resolving the issue.
Online Store Only
Mahina Local operates exclusively as an online store.
We do not offer in-person shopping, collections, returns, or exchanges. All orders and any approved exchanges are managed via courier.