Privacy policy

Privacy Policy
This Privacy Policy describes how www.mahinalocal.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with Shopify, PayFast, Facebook, Google Analytics, and BobGo where applicable.

Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose of collection: to provide products and services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential fraud, and provide marketing communications where you have consented to receive them.
Source of collection: collected from you.
Disclosure for a business purpose: shared with Shopify, PayFast, and BobGo where applicable.
Customer Support Information
Examples of Personal Information collected: name, surname, email address, phone number, and shipping address.
Purpose of collection: to provide customer support and resolve customer queries.
Source of collection: collected from you.
Disclosure for a business purpose: shared with Shopify, PayFast, Facebook, and BobGo where applicable.

Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are the parent or guardian of a child who has provided us with Personal Information, please contact us and we will take steps to delete such information.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you.
For example:
•⁠  ⁠We use Shopify to power our online store.
•⁠  ⁠We use PayFast to securely process payments.
•⁠  ⁠We use courier and fulfilment partners, including BobGo where applicable, to arrange deliveries.
•⁠  ⁠We use Meta (Facebook) and Google Analytics to better understand how customers interact with our website and advertising.
We may also share your Personal Information where required to comply with applicable laws and regulations, respond to lawful requests for information, or protect our legal rights.

Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
We use Google Analytics to help us understand how customers use our Site.
You can learn more about Google's Privacy Policy here:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
You can opt out of targeted advertising through:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads
Microsoft Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Using Personal Information
We use your Personal Information to provide our services to you, including:
•⁠  ⁠Offering products for sale
•⁠  ⁠Processing payments
•⁠  ⁠Shipping and fulfilling orders
•⁠  ⁠Communicating with customers
•⁠  ⁠Providing customer support
•⁠  ⁠Sending marketing communications where you have consented to receive them
Mahina processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Lawful Basis
If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:
•⁠  ⁠Your consent
•⁠  ⁠Performance of a contract
•⁠  ⁠Compliance with legal obligations
•⁠  ⁠Protection of vital interests
•⁠  ⁠Public interest
•⁠  ⁠Legitimate business interests that do not override your rights and freedoms

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that we delete such information, subject to any legal obligations requiring us to retain records.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on our customers.
Shopify may use limited automated decision-making tools for fraud prevention purposes. These measures are designed to protect both customers and merchants and do not have a significant legal effect on customers.

Your Rights
You may request access to the Personal Information we hold about you, request that inaccurate information be corrected, or request that your Personal Information be deleted where permitted by applicable law.
You may also object to certain processing activities or withdraw consent to marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Mahina will process such requests in accordance with applicable privacy laws, including the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Cookies
Our Site uses cookies to improve your browsing experience, remember your preferences, analyse Site traffic, and support marketing activities.
You can choose to disable cookies through your browser settings; however, some features of the Site may not function correctly if cookies are disabled.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements.

Contact
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us:
Mahina Local (Pty) Ltd
Email: mahinalocal@gmail.com
Location: Cape Town, Western Cape, South Africa
Last updated: 17 June 2026